Web Store Policies

Shipping: We ship orders via USPS Priority Mail (typically for smaller orders) or UPS / FedEx ground. The carrier will be determined by Maple Landmark. Please supply us with both your post office address and street address if they differ. Any charges for redelivery or refusal of the shipment will be your responsibility.

Domestic (U.S.A.) Shipping and Handling Rates:

Our rates are calculated based on the total value of the products purchased, not including gift certificates. While gift certificates may be purchased together with merchandise, their value will not impact the shipping calculations.

*Shipping charges on larger custom orders are to be determined.

Expedited Shipping: As on the chart above, we offer a 2-day delivery option. This is for transit time only. We cannot guarantee an order placed today will ship today and orders received after 3:00 pm ET will not ship same day. As part of the order confirmation process, we can let you know what our internal shipping schedule would be. Contact us if you are interested in further expedited options such as overnight shipping.

International Addresses: We can quote rates to international destinations if provided the contents of the order and the address. Feel free to use our checkout system to do this. Your credit card is not charged until your order is confirmed.

Shipping gifts to friends or family? We will ship to what ever address you specify. We can include a gift note, use the comment box in the checkout. We don’t gift wrap, sorry! Each delivery address must be processed as a separate order. When we see an order being shipped to a different address, we put a gift invoice (without pricing) with the package and email you the complete invoice.

Discounts: Beyond the $75 free shipping threshold, orders with the following merchandise totals will also earn further discounts. While gift certificates may be purchased together with merchandise, their value will not impact the discount calculations.

These discounts do not apply to custom work (which is already priced by volume).

Returns: For items that are defective or arrive damaged, please contact us immediately so that we may resolve the situation. For non-customized items you wish to return for other reasons, we will accept returns for refund or credit, if within 30 days of date of purchase. We do not refund shipping costs. Due to being made-to-order, we do not accept returns on customized items, including Name Puzzles; all sales are final. For returns or exchanges of products not purchased directly from us, please contact the retailer.

Guarantee: Maple Landmark guarantees its product unconditionally against defects or breakage. If at any time you experience a problem with any product, return it to us (shipping paid) and we will repair or replace the item at no charge and return it to you. Sorry, we do not supply “fix-it-yourself” parts; repairs are done by us. Click here for our full guarantee.

Consumer Privacy: All customer information collected by us is only for our use in the processing of your order and to give you appropriate customer support and follow-up. Phone numbers are only for the case of a problem with your order. Email addresses may be used, if you have given your permission, for occasional promotions and notices. Mailing addresses may be used for a promotion, but that is rare. To not be contacted in a certain way or to be removed from contact altogether, please notify us.

Wood: We use native northeastern lumber, primarily hard maple and pine. For some items, as labeled, we also use cherry. Our state of the art production processes assure high yield with minimal waste. The use of high quality wood such as hard maple assures excellent durability and years of enjoyment. More...

Finish: We use only non-toxic finishes, and our colors are stains, not paints, so the beauty of the wood is always visible. All surfaces and edges are sanded smooth for safety. More...

Compatibility: Our NameTrains and track items are generally compatible with the similar wooden track systems of other companies. As well, parts like cribbage pegs and mancala stones are to the same standard as most other manufacturers.

Safety and Age Recommendations: All of our products with small parts or moving wheels should be considered for ages three and up. Since Maple Landmark specializes in products teaching children letters and other shapes from their environment, preschool is the appropriate age range for the trains and similar products. As kids begin school, they will take interest in our games such as tic-tac-toe and dominoes. They can then progress into mancala, solitaire games, and finally complex card games like cribbage.

Copyright: All original designs are copyrighted by Maple Landmark, Inc. which reserves all rights to their use.

Disclaimers: Prices and product availability subject to change without notice. Also, we reserve the right to change and update patterns if necessary.

Site Assistance

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